Last Updated October 3, 2023
Plumbing, LLC, a subsidiary of Ace Hardware Corporation (collectively, "A-Total
franchisees may also be authorized to use your personal information in the
manner described in this Policy. Please note: Our franchisees independently may
have their own data collection and use practices that are not governed by this
Policy. By downloading, installing, accessing, or using any of the Services (as
defined below) or by submitting information to us in a manner governed by this
time to time.
Our Services may contain links to other websites, applications
or services operated by others. Please be advised that the practices described
websites, applications, or services, including websites, applications or
services operated by our franchisees, most of which are independently owned and
operated, although some may be owned by our affiliates.
Note for Non-U.S. Visitors: The Services and the products
offered are intended only for residents of the fifty (50) United States and the
District of Columbia and are not directed to individuals residing outside the
United States, who may be subject to different privacy laws. If you reside
outside the United States, do not access or use the Services.
contact our Customer Care Department by phone at 770-507-5424.
Services are defined as:
Online Services - including but not
limited to our websites, mobile applications, other online, digital and mobile
available on them, including online communications through or related to the
Online Services, and
Offline Services - certain offline
services including but not limited to offline communications through our
Customer Care Department in connection with the Online Services.
of Information Do We Collect and Process?
We may collect the following categories of personal information.
Not all categories may be collected about every individual:
identifiers, such as name and address
and online identifiers and related information, such as telephone number and
application, and network activity, such as cookie IDs and browser visits
information, such as age, month and year of birth
information, such as credit and debit card numbers and claims information
of protected classifications under state or federal law, such as gender and
history information, such as products you have bought, rented, and returned
information, such as geo-location information
visual, and other sensory information, such as audio and video recordings
preferences and characteristics, such as inferences related to shopping
patterns and behaviors
level, gender, marital status, household income, and other personal
You actively share information with us in various ways when you
utilize the Services. You also passively provide us information in other ways
through technology. Some of this information may be linked to you personally.
This information helps our websites and mobile services work correctly and
supports our customer marketing and analytics efforts - our work to understand
our customers' needs and provide information about our products and services
Cookies and Other Technologies
Like many online services, we may collect and store certain
information automatically whenever you interact with our Services. For example,
we may collect your IP address, browser and device information, including
operating system, application software, and reference site domain name, every
time you access or use the website. We may also collect information regarding
traffic patterns and usage and mobile application usage data. We may use this
information in combination with other information we have about you, including
server and stored by your browser. We also use pixel tags, which are tiny
graphic images, also known as web beacons, action tags, or transparent GIF
files. Cookies and pixel tags permit the Services to function properly. For
and provide a personalized experience on the website. In addition, we may use
certain technologies to determine whether you have opened an e-mail or clicked
on a link contained in an e-mail, and how you use the pages and content in our
analytics tools, including, but not limited to, Google Analytics, that help us
understand how the careers page is performing, how you engage with the careers
page, and how you interact with our advertisements and communications. The
information we collect using Google Analytics, which may be shared with Google,
doesn't include names or contact information, but may include IP addresses, and
activity on the careers page. For more information on your privacy choices in
connection with Google Analytics, including the Google Analytics Browser
Opt-Out Add On, please visit the Google website at: https://www.google.com/policies/privacy/partners/ .
If you do not want cookies to be dropped on your device, you can
adjust the setting of your Internet browser to reject the setting of all or
some cookies and to alert you when a cookie is placed on your device. For
further information about how to do so, please refer to your browser 'help',
'tool', or 'edit' section or see www.allaboutcookies.org.
Please note that if you use your browser settings to block all cookies,
including strictly necessary cookies, you may not be able to access or use all
or parts of the functionalities of our websites.
If you want to remove previously stored cookies, you can
manually delete the cookies at any time. However, this will not prevent our websites
from placing further cookies on your device unless and until you adjust your
Internet browser setting as described above.
Some web browsers may have a "Do Not Track" preference that
transmits a "Do Not Track" header to the websites you visit with information
indicating that you do not want your activity to be tracked. We do not
currently take actions to respond to Do Not Track signals because a uniform
technological standard has not yet been developed. We continue to review new
technologies and may adopt a standard once one is created.
How Do We
Use Your Information?
We use your personal information to provide you Services, such
as to fulfill your requests for information or to help us personalize our
Services and marketing to you. We also may use your personal information to
support our business functions, such as fraud prevention, marketing, and legal
functions. We may combine information, collected online and offline, including
information from third party sources. We also may transfer or share your
personal information within our corporate family of companies and our franchisees
for these purposes, as permitted by law. In addition to the foregoing
circumstances, we may share your personal information when you authorize us to
How Do We
Disclose and Share Your Information?
We are careful to share your personal information in ways that
respect your privacy and only as described in this Policy. We do not sell or
rent your personal information to others for money. All of the categories of
personal information that we collect have been shared with other companies,
including those within our corporate family and our franchisees, for a business
purpose. We engage service providers to perform services in connection with the
operation of our business and may share data with them in order to provide the
Services requested. We may share your personal information in other special
circumstances, which include situations when sharing is required by law, or we
believe sharing will help to protect the safety, property, or rights of us, our
customers, our associates, or other persons.
Steps Are Taken to Keep Personal Information Secure?
We use various security measures to protect personal information
that we collect. However, we cannot guarantee that your personal information
will be secure from disclosure or misuse, either by accident or by unauthorized
access or use.
Happens When I Link to or From Another Web Site or Use Social Media Features?
Our websites may offer links to websites that are not run by us
but by third parties. If you visit one of these linked websites, you should
policies. We are not responsible for the policies and practices of third
parties. Any information you give to those organizations is dealt with under
We may also have providers of other apps, tools, widgets and
plug-ins on our website, such as Facebook "Like" buttons, which may also use
automated methods to collect information about how you use these features.
These organizations may use your information in line with their own policies.
Information Collected from Children?
The Services are intended for adults. We do not sell any
services ordered through our Services directly to anyone who we know to be
under the age of 18. If you are under the age of 18, you should not use our
Services to submit orders or purchase any services. In addition, we do not
collect online any personal information from anyone who we know to be under the
age of 13. If you are under the age of 13, you should use our Services only
with the involvement of a parent or guardian and should not submit any personal
information of any kind to us.
We do not sell information about persons who we known to be
under the age of 18.